Question 1

How do you know when it's time to replace windows?

Accepted Answer

Common signs include drafts, difficulty opening or closing, visible damage or rot, condensation between panes, and rising energy bills. If your windows are over 15 to 20 years old or showing any of these symptoms, it's likely time for a replacement.

Question 2

What are the different types of windows?

Accepted Answer

We offer casement, slider, double hung, single hung, awning, and patio doors. Each type serves different architectural and functional needs. Casement windows hinge outward for maximum airflow, sliders move horizontally, double hung windows have two operable sashes, and awning windows hinge at the top to let in air even during rain.

Question 3

What is the difference between single hung and double hung windows?

Accepted Answer

Single hung windows have a fixed top sash with only the bottom sash operable, making them more economical. Double hung windows allow both the top and bottom sashes to move, offering better ventilation control and easier cleaning since both sashes tilt inward.

Question 4

Should I replace my windows all at once?

Accepted Answer

Replacing all windows at once ensures uniformity, maximizes energy savings, and typically reduces labor costs per window. However, if budget is a concern, you can phase the project by prioritizing the most damaged or least efficient windows first. We can help you plan the best approach for your situation.

Question 5

Why is condensation forming on my windows?

Accepted Answer

Exterior condensation is normal and harmless. It means your windows are insulating well. Condensation between the glass panes indicates a broken seal and means the insulated glass unit needs replacement. Interior condensation is usually a humidity issue in the home and can be reduced with better ventilation.

Question 6

What is the best way to clean my windows?

Accepted Answer

Use a soft cloth or squeegee with mild soap and water or a quality glass cleaner. Avoid abrasive cleaners, scouring pads, or pressure washers, as these can damage the glass coating and frame finish. Clean from top to bottom and dry with a lint free cloth to prevent streaks.

Question 7

How often should I clean my windows?

Accepted Answer

We recommend cleaning your windows two to three times per year, typically in spring and fall. Homes in dusty or coastal areas may benefit from more frequent cleaning. Regular cleaning prevents buildup that can degrade the glass coating and frame finish over time.

Question 8

Why are my windows difficult to open or close?

Accepted Answer

Difficulty operating windows is often caused by dirt buildup in the tracks, warped frames, worn out hardware, or paint buildup. Vinyl frames rarely warp, but if you're experiencing sticking, the tracks may need cleaning and lubrication, or hardware may need adjustment or replacement.

Question 9

How do I maintain the seals on my windows?

Accepted Answer

Inspect the weatherstripping and seals annually for cracks, gaps, or wear. Keep tracks clean and free of debris. Avoid using harsh chemicals near the seals. If you notice drafts or condensation between panes, the seal may have failed and the glass unit should be replaced. Contact us for an assessment.

Question 10

What should I do if my window glass is cracked or broken?

Accepted Answer

Cover the cracked area with tape or a board as a temporary safety measure and contact us right away. A cracked pane compromises energy efficiency and security. In most cases, we can replace just the insulated glass unit without needing to replace the entire window frame.

Question 11

How long do Your Windows products typically last?

Accepted Answer

Our premium vinyl windows are built to last 25 to 40 years or more with proper care. The insulated glass seals typically last 15 to 20 years. Vinyl frames resist warping, rot, and weathering, and never need painting.

Question 12

Do you offer a warranty on your windows?

Accepted Answer

Yes. Every window comes with the Your Windows® manufacturer warranty covering glass, frame, and hardware. Warranty terms vary by product line and glazing package, and we provide the full warranty details with your quote.

Question 13

Do you handle installation, or is this supply only?

Accepted Answer

We're factory-direct first, and installation is available too — we hire installers for the project rather than keeping an install crew on staff year-round, which is part of why our pricing stays below a traditional dealer or showroom. If you want installation included, let us know when you request your quote and we'll confirm installer availability and pricing for your project. If you'd rather use your own contractor, that works too — we'll ship your custom-built windows/doors straight to the jobsite either way.

Question 14

Can I install the windows myself?

Accepted Answer

Yes, many of our customers are contractors and experienced DIY homeowners who install their own windows. Because every unit is custom built to the sizes you submit, accurate measurements matter more than anything else. Improper installation can compromise energy efficiency and lead to water infiltration, so if you're unsure about flashing, shimming, or sealing, either hire a professional installer or ask us to include installation with your quote.

Question 15

How much can I save on energy bills with new windows?

Accepted Answer

Energy savings depend on your current windows, climate, and the products you choose. Upgrading from single pane to Energy Star certified double or triple pane windows can reduce energy bills by 12 to 30%. Low E coatings and quality installation further maximize your savings.

Question 16

What is your lead time on a custom window order?

Accepted Answer

Standard lead time is 6 to 8 weeks from the date your order and final sizes are confirmed. Every unit is custom built to your dimensions, so nothing is pulled off a shelf. Larger contractor orders are scheduled the same way, and we confirm your production window in writing before anything goes into production.

Question 17

Do you sell wholesale to contractors and builders?

Accepted Answer

Yes. Contractors, builders, and remodelers are a core part of our business, and pricing is factory-direct with no dealer markup on every order, large or small. You can price a whole job in one pass by uploading your plan set to our estimator, which reads the window schedule and returns a line-by-line estimate, then we confirm the final quote.

Question 18

How do I get a price without talking to a salesperson?

Accepted Answer

Use our instant estimator. Enter your window type, sizes, and quantities and you get a live price in about 60 seconds, or upload your blueprints and our AI reads the window schedule off the plans for you. A window professional then reviews your project and sends a formal quote within one to two business days.

Question 19

How do I measure my windows for replacement?

Accepted Answer

Measure the width at the top, middle, and bottom of the existing frame and the height at the left, center, and right, then use the smallest measurement in each direction. Measure to the inside of the frame, not the trim, and record every opening separately since openings in the same house are rarely identical. If you have a plan set, skip the tape measure and upload it to our estimator instead.

Question 20

Do you ship nationwide?

Accepted Answer

Yes. We ship custom vinyl windows and patio doors nationwide across the United States, direct from production to you or your jobsite. Freight is quoted with your order based on the size of the shipment and the delivery address.

Frequently asked questions

Buying & pricing

Choosing windows

Care & maintenance

Ready to price your project?